Effective Date: January 1, 2025 · Last updated: January 1, 2025
Please read these Terms of Service ("Terms") carefully before using Metriklo. By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our platform.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Metriklo ("Company," "we," "us," or "our") governing your access to and use of the Metriklo business analytics platform, website, and related services (collectively, the "Services").
By registering for an account, clicking "I Agree," or otherwise accessing or using the Services, you represent that: (a) you have read and understood these Terms; (b) you are at least 18 years of age; (c) you have the legal authority to enter into this agreement on behalf of yourself or your organization; and (d) you agree to be bound by these Terms.
To access the Services, you must create an account by providing accurate, current, and complete information including your name, email address, and payment details where applicable. You agree to maintain and promptly update your account information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at support@metriklo.com of any unauthorized use of your account or any security breach.
Each account is for use by one individual or legal entity. You may not share your login credentials with others. Additional team members must be added as users under your account in accordance with your subscription plan's user limit.
Metriklo offers the following subscription tiers:
Annual billing options may be available at a discounted rate. Current pricing is available on our Pricing page. We reserve the right to modify pricing with 30 days' written notice to existing subscribers.
Paid subscriptions are billed in advance on a recurring monthly or annual basis. Your subscription renews automatically at the end of each billing period unless cancelled. You authorize us to charge your payment method on file for all fees due.
All payments are processed by Stripe, Inc., our third-party payment processor. By providing payment information, you authorize Stripe to process charges on our behalf. We do not store your full payment card details on our servers. Stripe's terms and privacy policy apply to all payment transactions.
All prices are exclusive of applicable taxes, levies, and duties. You are responsible for paying all taxes associated with your purchase. Where applicable, VAT or other taxes will be added to your invoice.
If a payment fails, we will retry the charge according to our dunning schedule. After 14 days of failed payments, your account may be downgraded to the Free plan or suspended until payment is resolved.
New subscribers to paid plans receive a 14-day free trial. No payment is required to begin a trial. At the end of the trial period, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends. You will be notified by email 3 days before your trial expires.
We reserve the right to limit free trials to one per customer, household, or organization.
You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of the current billing period, after which your account will be downgraded to the Free plan.
Refunds are governed by our Refund Policy, which includes a 14-day money-back guarantee for new paid subscriptions. Please review that policy for full details.
You may use the Services for lawful business analytics and data visualization purposes in accordance with these Terms.
You agree not to:
We reserve the right to suspend or terminate accounts that violate this Acceptable Use Policy without refund.
You retain full ownership of all data, content, and information you import, upload, or create within the Services ("Your Data"). These Terms do not grant us any ownership rights in Your Data.
By using the Services, you grant Metriklo a limited, non-exclusive, royalty-free license to access, process, store, and display Your Data solely as necessary to provide the Services to you. This license terminates when you delete your data or close your account.
You are solely responsible for ensuring that Your Data complies with applicable laws and regulations, including data protection laws. You represent that you have the right to upload and process all data you provide to the Services.
You may export Your Data at any time through the platform's export features. Upon account termination, we will make Your Data available for export for 30 days before permanent deletion.
The Services, including all software, algorithms, designs, text, graphics, logos, and other content (excluding Your Data), are the exclusive property of Metriklo and its licensors, protected by copyright, trademark, patent, and other intellectual property laws.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription period.
If you submit suggestions, ideas, or feedback about the Services ("Feedback"), you grant us an irrevocable, perpetual, worldwide license to use, modify, and incorporate such Feedback without compensation or attribution to you.
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Services that is designated as confidential or reasonably understood to be confidential. This obligation does not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known prior to disclosure; (c) is independently developed; or (d) must be disclosed by law.
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the practices described in the Privacy Policy.
We strive to maintain 99.9% uptime for paid subscribers. Scheduled maintenance will be announced in advance where possible. We are not liable for service interruptions caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, METRIKLO DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, METRIKLO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO METRIKLO IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100.
You agree to indemnify, defend, and hold harmless Metriklo and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.
You may terminate your account at any time by cancelling through your account settings or by contacting support@metriklo.com.
We may suspend or terminate your account immediately and without notice if you violate these Terms, engage in fraudulent activity, or if we are required to do so by law. We may also terminate the Services with 30 days' notice for any other reason.
Upon termination, your right to access the Services ceases immediately. Provisions of these Terms that by their nature should survive termination will remain in effect, including intellectual property rights, limitation of liability, and dispute resolution clauses.
These Terms shall be governed by and construed in accordance with the laws of Spain and the European Union, without regard to conflict of law provisions.
Any dispute arising from or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts of Spain.
If you are a consumer located in the EU, you also have the right to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email and a notice on the platform. Your continued use of the Services after the effective date of revised Terms constitutes acceptance. If you do not agree to the revised Terms, you must cancel your subscription before the effective date.
For questions about these Terms, please contact our legal team: