Refund Policy

Overview

At Metriklo, we want you to feel confident when you subscribe. Our refund policy is designed to be fair, transparent, and straightforward. This policy applies to all paid subscription plans (Pro and Enterprise).

14-Day Money-Back Guarantee

Eligibility

You are eligible for a full refund if:

• You are a new subscriber purchasing a paid plan for the first time, or resubscribing after a gap of more than 6 months.
• Your refund request is submitted within 14 calendar days of your first payment being processed.
• You have not previously received a refund under this guarantee for the same or another account.

What the Guarantee Covers

The 14-day money-back guarantee covers:

• The first monthly payment of a Pro or Enterprise subscription.
• The first payment of an annual subscription.

What the Guarantee Does Not Cover

• Charges after the first 14-day period.
• Accounts that have violated our Terms of Service.
• Free plan accounts (no charge applies).
• Add-on purchases or one-time fees (if applicable).

Refunds for Annual Plans

Within the 14-Day Guarantee Window

Annual subscribers who request a refund within 14 days of their initial payment will receive a full refund of the annual amount paid.

Pro-Rated Refunds After 14 Days

After the 14-day guarantee window, annual subscribers who cancel their subscription may be eligible for a pro-rated refund for unused months, subject to the following conditions:

• You must have at least 3 complete months remaining on your annual subscription at the time of cancellation.
• The refund amount is calculated as: (Number of complete unused months remaining ÷ 12) × Annual fee paid.
• Pro-rated refund requests must be submitted within 30 days of cancellation.

Scenario	Refund Eligibility	Amount
New subscriber within 14 days (monthly)	✅ Eligible	100% of payment
New subscriber within 14 days (annual)	✅ Eligible	100% of payment
Annual plan, 15–365 days, 3+ months remaining	✅ Eligible (pro-rated)	Unused months only
Monthly plan after 14-day window	❌ Not eligible	No refund
Annual plan, less than 3 months remaining	❌ Not eligible	No refund
Account terminated for ToS violation	❌ Not eligible	No refund

How to Request a Refund

Requesting a refund is simple. Follow these steps:

1. 1
   Contact our billing team Send an email to billing@metriklo.com with the subject line "Refund Request".
2. 2
   Include your account details Provide the email address associated with your Metriklo account and your reason for requesting a refund (optional but helpful).
3. 3
   Receive confirmation We will review your request and respond within 2 business days confirming approval or any additional information needed.
4. 4
   Refund processed Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card issuer.

Subscription Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two separate actions:

• Cancellation: Stops future billing. Your access continues until the end of the current billing period. No refund is issued automatically.
• Refund Request: A request to return funds already paid. You must contact us explicitly to request a refund. Cancellation alone does not trigger a refund.

Partial Months

We do not issue refunds for partial months on monthly subscriptions. Monthly charges cover the full calendar month and are not pro-rated upon mid-month cancellation.

Disputed Charges

If you believe a charge was made in error, please contact us at billing@metriklo.com before initiating a chargeback with your bank. We commit to resolving billing disputes fairly and promptly. Chargebacks initiated without contacting us first may result in account suspension during the investigation period.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated by email with at least 14 days' notice. The policy in effect at the time of your subscription renewal applies to that renewal.